Betting Rules

1. General betting conditions

These rules apply to bets placed through the Asino Casino website or another approved betting interface made available to eligible customers. Product availability may vary according to your location, account status, event type and applicable legal requirements. If a betting product is not displayed in your account, it may not be available to you.

You must be legally permitted to use online betting services in the place where you are located. You are responsible for checking and complying with the laws that apply to you. You must not access or use betting services from a location where online betting is prohibited or restricted. Asino Casino may limit, suspend or refuse access where required by law, a regulatory obligation, a risk review or internal controls.

Account requirements

• You must provide accurate, current and complete information when creating and maintaining an account.
• You must use only your own account and must not allow another person to place bets or access betting funds through it.
• You may be asked to verify your identity, age, address, payment method or source of funds before using certain services or withdrawing funds.
• You must keep your login details private and tell the operator promptly if you believe your account has been accessed without permission.
• You must not create or control multiple accounts unless this is expressly permitted by the applicable terms.
• Accounts may be suspended or reviewed if information is incomplete, misleading, duplicated or inconsistent with account activity.

A bet is personal to the account holder who places it. You must not place bets for another person, share account access or use another person’s payment method without permission. Betting activity may be reviewed to protect customers, prevent fraud and maintain the integrity of the service.

3. Events, results and settlement

Bets are settled using the official result or another result source specified for the relevant sport, competition, game or market. The applicable market rules may explain which result source is used and how unusual situations are handled. If a result is amended by the relevant governing body after settlement, the operator may correct the settlement where permitted by the applicable terms.

Postponed, abandoned or changed events

Special rules can apply when an event is postponed, abandoned, interrupted, rescheduled, shortened, moved to a different venue or changed in a way that affects the market. Some bets may remain valid, while others may be cancelled or settled according to the specific market rules. The outcome may also depend on whether the event has reached the stage required for a market to be determined.

Incorrect information and obvious errors

Displayed information, odds, scores and market descriptions are provided for general betting use and may be affected by delay or technical error. The operator may correct an obvious error, including an incorrect price, result, market status or settlement, in accordance with the full Terms and Conditions. Where a correction is required, the bet may be settled using the correct information or cancelled if the correct outcome cannot reasonably be determined.

• A market may be suspended while an event is in progress or while information is being checked.
• A live score, clock or status shown on the website may not be completely up to date.
• A bet placed after an event has started may be subject to live betting rules and any relevant delay.
• If an event or market is offered in error after the result is known, the bet may be reviewed and corrected.
• The outcome of a multi-selection bet can be affected if one selection is cancelled, voided or treated under the relevant market rules.
• Where a market does not have a clear or valid result, it may be cancelled or settled under the applicable product rules.

Dead heats and tied outcomes

A dead-heat or tied outcome may be settled using a dead-heat rule, a tie rule or another rule displayed for the market. This can affect the stake used for settlement and the resulting return. If no specific rule is shown, the general product rules and full Terms and Conditions will apply. Review the market information before confirming a bet, particularly for racing, competitions and winner markets.

Settlement information may not appear immediately after an event finishes. Delays can occur while results are checked, markets are reconciled or account activity is reviewed. A displayed balance or pending status may change after settlement is completed.

5. Responsible betting and disputes

Betting should be treated as entertainment, not as a way to earn income or recover losses. Only bet what you can afford to lose, set personal limits before you play and take regular breaks. Never chase losses, borrow money to bet, or bet when you are upset, tired or under the influence of alcohol or other substances.

• Keep track of your deposits, stakes, wins and losses.
• Use any available account limits, time-outs or self-exclusion tools if betting is becoming difficult to control.
• Talk to someone you trust if your betting is affecting your finances, work, relationships or wellbeing.
• If you are concerned about your gambling, seek independent support from an appropriate Australian gambling support service.
• Do not allow children or other unauthorised people to use your account or betting device.

Questions and complaints

If you believe a bet has been recorded incorrectly, a result has been settled incorrectly or your account activity is not authorised, review your bet history and raise the issue through the available customer support channel. Include the relevant event, market, date, stake and bet reference where available. Do not send passwords or unnecessary sensitive information.

Complaints and disputes are handled under the complaint process and terms published on the website. Please provide clear information and allow reasonable time for the matter to be reviewed. If further information is required, respond through the account or support process available to you.

These Betting Rules are general information and do not replace the full Terms and Conditions or the rules shown for a particular product or market. If there is a difference between general information and a specific market rule, the applicable product rule and full Terms and Conditions will determine how the bet is handled, subject to applicable law.